Known issue: An error message will appear when logging in to Pearson MyLab with Guardian Browser. This error message will not affect your ability to log in. You can close this message by clicking the X in the upper right corner and continue to log in normally.

Proctored testing may be required in online and blended courses. Tri-C has contracted with Meazure Learning to use their ProctorU service to provide online test proctoring. ProctorU offers two services Review+ and Live+.

ProctorU requires the use of Meazure Learning's Guardian Web Browser. To get started, watch the "How to download and Install the Guardian Web Browser" video and then download and install the Guardian Web Browser. Second, watch the "Create a ProctorU student account" video and then go to www.proctoru.com to create your student account. The Guardian Web Browser is required to take your exams using ProctorU, other web browsers such as Chrome, Firefox, Edge, and Safari are not compatible.

Support Info

• It is highly recommended that students (test-takers) review all the information on this page to prepare themselves for taking an exam using ProctorU.
• Students should also visit the ProctorU Tri-C Getting Started page.
• A desktop or laptop running Windows or macOS systems is required. Linux/Unix systems are not supported.
• Chromebooks, tablets, smartphones and other mobile devices are not compatible with ProctorU. Please review the ProctorU Minimum Equipment Requirements.
• ProctorU requires a webcam, a microphone and a wired internet connection. 
• Test-takers must download and install the Guardian web browser to take their exam. Chrome, Firefox, Edge, and Safari are not compatible. Visit the Guardian Browser webpage or watch the Student Experience video for more information.
• Visit ProctorU's "Test It Out" page to test your equipment, bandwidth and internet speed, or to connect with a live ProctorU representative for tech support.
• ProctorU has scheduled recurring maintenance windows on the last Friday of every month from 1 p.m. - 7 a.m. EST on the ProctorU Proctoring Platform. During maintenance, test-takers and administrators may not be able to access the ProctorU Platform.
• For immediate assistance during an exam, please contact the proctor through ProctorU's Live Chat feature; by calling 1-855-772-8678 (Option 1); or via email at help@proctoru.com.
• Please do not call the Tri-C support desk, as they are unable to help you with proctored exams.
• A Tri-C ID may be used in place of a government-issued ID.

On Campus ProctorU Stations

Each campus and the Brunswick University Center will have ProctorU stations in their respective TLC, open lab, or testing center. These stations are limited in both number and available time slots, so they should be reserved for students who do not have access at home to the technology required by ProctorU. These stations are in a shared environment that may have staff and other students present.

You must notify your instructor prior to scheduling an appointment to use an On Campus ProctorU station, please review the On-Campus ProctorU Station Information document for more information. You may also need to download and install the Guardian Browser onto the ProctorU Station from your ProctorU account homepage before taking you exam. Watch the Downloading Guardian Browser video for detailed instructions.

Review+

Professionally trained live proctors guide test-takers through exam launch, which includes multi-factor identity verification and environment security scans where the student will be asked to remove unpermitted materials before the start of the exam. A.I. monitors the exam session, flagging suspicious behaviors. All sessions are reviewed by a live proctor after completion. Students must schedule their appointment with ProctorU 72 hours in advance of taking the test to avoid premium fees.

Live+

Professionally trained live proctors guide test-takers through exam launch, which includes multi-factor identity verification and environment security scans where the student will be asked to remove unpermitted materials before the start of the exam. The live proctor monitors the exam session, flagging and intervening in real-time if an incident occurs. Students must schedule their appointment with ProctorU 72 hours in advance of taking the test to avoid premium fees.

December, 2024