Student Resources

Cuyahoga Community College recognizes that increasing student success involves many aspects of student support beyond what is provided by the course instructor. As an online student at Tri-C, you will have access to student services ranging from technical assistance to academic advising.

We encourage you to take full advantage of these services to help you be a successful online student and achieve your goals of graduation, transfer or training.

Be sure to read "Things to Do Before Starting Your Online Class" and "Thing to Watch and Visit Before Starting Your Online Class".

My Online Readiness Experience

You may be a savvy smart-phone, tablet, or social media user, but are you equipped with the skills necessary to be a successful online student? My Online Readiness Experience (M.O.R.E.) is a series of interactive multimedia tutorials and resources designed to address the real challenges new and experienced online students will encounter.

Online Attendance Policy

Students are required to login in at least two times per week and submit one assignment per week for the first two weeks of the semester, or equivalent to the 15th day of the term. Students who have not met all attendance requirements within the first two weeks, or equivalent, will be considered not attending.

Please reference your Tri-C Student Handbook for further details.

D2L's Brightspace

Tri-C uses D2L's Brightspace as its online Learning Management System (LMS). D2L's Brightspace will host your online courses and contain all of the information your will need. Visit our Brightspace for Students webpage for more information.

Attending a Web Conference

Attending a web conference is the primary form of connecting with your instructors and fellow students for Online Synchronous classes.

Brightspace Mobile App (Pulse)

The Brightspace Mobile App (Pulse) is a free, simple and easy-to-use mobile learning app for the on-the-go, goal-oriented learner. You can complete a wide variety of tasks right from your mobile phone or tablet, including checking grades and viewing content. Please note, it is suggested to complete assignments and quizzes/tests on a laptop or desktop computer.

Additional information can be found at:

• Brightspace Pulse platform requirements
• Log in and out of Brightspace Pulse

Online Proctoring - ProctorU

As part of Tri-C's online education courses, students may be required to take tests and exams online. Tri-C has contracted with ProctorU to provide proctoring services for these online tests and exams.

Online Tutoring

Tri-C's Tutoring Services are FREE of charge to Tri-C students for the courses in which they are currently enrolled! Tri-C also offers 24/7 online tutoring to all students through Pear Deck.

To set up an in-person or online appointment with Tri-C tutors: TutorOcean

Office 365

Tri-C provides Microsoft Office 365 Pro for active credit students at no cost. With this agreement, credit students receive the latest version of Microsoft Office for use on up to five personal devices. This is a full version of Office available for offline use. (This agreement is not yet available to noncredit students.) Applications include Word, Excel, PowerPoint and more.

StudentLingo Workshops

Tri-C offers free online, on-demand workshops through StudentLingo. Available 24/7, these workshops include 10 Tips for Success in Online Courses; Achieving Well-Being, Balance, and Success; Learning Strategies Every Student Should Know; and more.

ITS Student Services

Tri-C's Information Technology Services (ITS) provides core technology services for students, including network logins, wireless access, and Office365. We are always happy to hear ideas for new technology at Tri-C! Visit the ITS Student Services page for more information.

Things to do Before Starting Your Online Class

1. Take My Online Readiness Experience (MORE) in Blackboard Learn to prepare yourself for online learning. Additional information on MORE.
2. Join the Online Learning @ Tri-C Facebook group, which highlights special features and upcoming events specific to online learning at Tri-C and follow Tri-C on Twitter.
3. Order your books, headset, web camera and other required online course materials from the bookstore. 
4. Download the Tri-C Mobile app for quick links to Tri-C resources and the Brightspace Mobile app (Pulse) to gain mobile-friendly access.
5. On the first day of the term, log in to my Tri-C space and click the Brightspace LMS link, then select the Course link to access your course site(s).

Pages to Visit Before Starting Your Online Class

1. Visit our Web Conferencing web page to learn the EEEE’s of web conferencing.
2. View our Student Online Digital Accessibility web page to learn about the tools and resources we have to better support all students.
3. Visit and use Tri-C’s 24/7 free online tutoring services 
4. Familiarize yourself with the different tools for communicating with the helpdesk: phone (216-987-HELP), chat, and email.