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Ms. Toni Paoletta
is the Executive Director of Information Technology Training at Cuyahoga Community College. Toni brings 20+ years of technical experience in the field of Information Technology; specializing in the area of software development, computer networking and information security. With her contagious enthusiasm and knack for making the complicated simple, Toni designs innovative IT training programs that both students and clients need to compete in the ever-changing technology arena. Toni is a published author, instructional designer, certified technical instructor and an adjunct faculty for Tri-C and Tiffin University. She holds technology industry certifications from Microsoft, Cisco, CompTIA and ITIL. She received her Masters of Education in Adult Education from Cleveland State University and is currently enrolled in the Ph.D. program in Educational Psychology at Kent State University.

Hamid Abdollahian is the Executive Director of Information of the Cisco Academy at Cuyahoga Community College since 2001, and currently serves as director of the Cisco Academy Support Center (ASC). During his tenure with Tri-C, Mr. Abdollahian has expanded the Cisco Open Access and Technical Training classes and built relationships with local and regional businesses to promote the training of their personnel through Tri-C. In 2007, the Cisco Regional Networking Academy (now ASC), with the maximum number of aligned Local Academies/Cisco Academies, was recognized as one of the leading Regional Networking Academies in both Ohio and the United States. Mr. Abdollahian earned an M.S.A. degree from Roosevelt University, Chicago, Illinois; and holds numerous professional certifications from Cisco, Microsoft, and the Computing Technology Industry Association (CompTIA) including CCNP, CCDP, CCDA , CCVA,CCNA,CCSA, CCAI, A+ and CCVP.

Patricia (Trish) Houlehan has over 25 years’ experience providing administrative support in the public and private sector. Her experience includes 11+ years providing administrative support in an academic environment. Ms. Houlehan is skilled in budget administration, travel planning, event and meeting coordination, and website information management. Currently an Administrative Coordinator to the Executive Director for IT Training Programs at Cuyahoga Community College, Ms. Houlehan focuses on IT Training program support, budget monitoring and departmental operations and systems. Patricia’s focus is on ensuring the needs of clients (both internal and external) are met in a timely, efficient and professional manner.

Linda Dyczkiewycz is a program manager for the National STEM Consortium grant Cyber track and supports the IT Training department.  Linda brings over 20 years of experience working as an IT Trainer, consultant and independent contractor in both non- and for- profit institutions.  She has a Bachelor of Science in Education in Social Studies from Bowling Green State University.  She has been at Tri-C for nearly 2 years.


Andrew Dyczkiewycz serves as the Test Administrator and Proctor who administrates certification exams via Pearson Vue, Certiport®, and ACT WorkKeys. He is responsible for managing testing interface, exam delivery and providing students the needed information available to make their testing experience a positive one. Andrew is also the Web Content Author for IT Training and Cisco Technical Training Institute at Tri-C. He also serves as the Advantage/WEDD Content Assistant for the Workforce and Economic Development Division. He has a Bachelor of Arts degree from Cleveland State University.

Clarissa White serves as both an Office Assistant and Certified Test Administrator in the IT Training department and provides exceptional customer service to the students who are enrolled in IT Training online programs. She is also responsible for upselling IT Training Department’s online Career Training Programs to help increase online enrollment, student loyalty, and revenue to Tri-C. With over eight years of leadership, 5-star customer service, marketing and organizational skills, Clarissa has helped increase profits to businesses as well as establishing and maintaining customer relationships within the company. She received a Bachelor’s Degree in Business Administration at Cleveland State University.

How to reach us

Toni Paoletta
Executive Director,
Information Technology Training

Hamid Abdollahian
Executive Director,
Cisco Academy Support Center/
Cisco Technical Training Institute

Patricia Houlehan
Administrative Coordinator
(216) 987-2862

Linda Dyczkiewycz
Program Manager

Andrew Dyczkiewycz
Test Administrator

Clarissa White
Test Administrator
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