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Cisco IOS Unified Communications (CCNA Voice) 
The student will learn the skills for basic IP telephony installation, configuration, and maintenance within small to medium sized IP telphony situations using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.

The student will learn the basics of traditional telephony along with Voice over IP (VoIP) fundamentals, including various VoIP protocols. The student will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE).

The configuration of the Cisco Smart Business Communications System (UC500 Series) will also be explored. With the CCNA Voice certification you have the skills for jobs as voice technologies administrator, voice engineer and voice manager.

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Hamid Abdollahian
216-987-3094
Hamid.Abdollahian@tri-c.edu

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Cleveland, Ohio 44115

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